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Return and exchange policy

The Requirements and Terms for Returning any Product.

The original purchase invoice must be attached.

Returns within 3 days from the date of the invoice, and a replacement within 7 days

To be packaged in the original cover.

Personal care equipment is not allowed to be replaced or returned.

• To return a product, you must go to the return procedures in your Account, fill the form with your information with the order number, choose the products you want to return, and then file a return request for them.

• Please fill the products in their original packaging and sealed.

• It may take 10 to 30 working days for the shipping company that we use its services to receive the returns, and then the company will deliver you a receipt.

• We will check the returns and refund the payment to your bank account within 7 to 14 days.

* Flasks:

The thermos is tested with hot water before using it as a tea or coffee

In the case of not maintaining the temperature, you can take it back or replace it